Support
Installation
The software can be downloaded from the bibliomaker.ch website or installed from a DVD.
Installing a single-user version is very simple and can be done without external help.
Installing a client-server version may seem more complex, because it must take place on a server and on the workstations. In this case, we recommend that you take advantage of our services. One of our technicians will carry out the installation and provide you with information regarding the administration of the server in general and configuration of the backup system in particular.
On-site service
We intervene in the shortest period of time when assistance is needed. Services may include import of data, customising of parameters, creation of reports, installation of updates, help with optimising application work methods and general advice.
Would you like to fix an appointment? Please call 0800 822 228 (free call) from within Switzerland or send an email to support@bibliomaker.ch
Hotline and remote assistance
Our helpdesk is available on working days between 8:30 and 12:00 am and from 1:30 to 5:30 pm. When needed, you can authorise our staff to intervene remotely on your screen in order to carry out unusual tasks or to show you how to undertake certain actions. Please download the free TeamViewer software:
Hotline phone number: 0900 576 900 (CHF 3.13/min. from the Swiss landline network)
E-mail helpdesk
This free service can be accessed directly from within BiblioMaker (File menu, Technical Support). Write down your question and our Technical Support department answers by email. If your question needs further explanation, our staff will ask you to contact us in order to help you, for instance by remote desktop connection.
Email address: support@bibliomaker.ch