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Included services

Which services are included in the Update subscription and our Cloud service.

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Hotline or Support ?

The free telephone support is included in the BiblioMaker Update Subscription and in the monthly Cloud subscription. It is a service to answer questions about the current use of the software or troubleshooting that can be carried out during a telephone intervention of a maximum duration of fifteen minutes.

Examples of hotline support 


  • How do I send my reminders by e-mail?

  • How do I update the frequencies for Authors, Indices or Materials?

  • Can you tell me how to print an inventory list?

  • I entered the same author with different spellings. How do I merge these different entries?

  • I would like to modify several dozens of records, can this operation be automated?

  • How can I define access authorizations for a new

  • new collaborator?

  • I can't find a certain reader in the database. What is my error?

Any other intervention within the scope of the services provided by Support will be invoiced at our hourly rate or deducted from your current Support Credit​

Examples of Support services (paid)


  • On-site or remote maintenance training

  • On-site or remote interventions with an appointment with a technician

  • Creation of personalized reports or print formats, data import

  • Parameterization: Sending e-mails, automatic calculation of reminder fees...

  • Installation of software

  • Analysis of the consistency test and correction of data...

  • Research of the origin of an anomaly (if after analysis the anomaly comes from a programming error, the intervention will of course not be invoiced)

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